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IVR Ticketing


Interactive Voice Response (IVR) based Payment and Ticketing

JetKonnect IVR based payment and ticketing service is our latest booking facility through our 24x7 contact centre. You will now be able to book and pay for your eTickets over an exclusively customized and secure Interactive Voice Response (IVR) system.

Our IVR service allows you to complete your reservation, pay using credit cards through a secure gateway and instantly receive your eTickets via email.

Once you confirm that you want to pay through the contact centre, our contact centre executive will transfer you to a secure IVR system which will request you to enter your credit card details. On a successful authorization of the credit card, you will get an automated response and your eTicket will be issued and emailed to you instantly by the system.

This service is currently available for all bookings made through our contact centre and airport ticketing counters. To book your tickets from anywhere in India call us on 3989 3333* by affixing your local city code or on our toll free number 1800 22 30 20**.

Data Security
The unique feature about our service is that the moment you are transferred to the IVR system; there is no manual handling of your call or your credit card details. Our staff takes over only after completion of payment and ticketing. Information exchanged with us through the IVR system is treated securely and protected by Verisign and Thawte, by using the internationally accepted and industry standard powerful encryption technology (128 bit secure socket layer, SSL).

To further enhance credit card data security, the credit card details are masked in the PNR / reservation record and are not accessible to the contact centre staff.

Booking process and eligibility
Booking and payment through IVR can be made up to 2 hours prior to flight departure. Multiple guests, multiple sectors and multiple guest types can be booked in a single PNR. The service is available for all eTicket eligible sectors.

Travel agents created bookings cannot be used for IVR ticketing. IVR ticketing is currently not available for:

  • Employee Rebated and Industry discount travel
  • Wholly open dated itinerary
  • Travel agent, GDS and Other Airline PNRs
  • Interline bookings
  • Fares requiring validation of documents (E.g. Senior citizen, Military, Student, Blind, Cancer, Disabled, Sea men, Leave travel concession, MEDA, Unaccompanied minor)

Cancellation & Refunds
For cancellation/date changes tickets booked through IVR:
Please contact our contact centre on 3989 3333* by affixing the local area code or on our toll free number
1800 22 30 20**.

Please go through our  Frequently Asked Questions for details.

All security regulations and terms & conditions currently applicable for eTickets, apply for IVR ticketing.

*Please prefix your city code. Local call charges apply.
**The Toll free number will be reachable only from MTNL, BSNL, Tata and Vodafone lines from all over India.

Terms and Conditions apply

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