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Terms and Conditions


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Web Check-in Terms and Conditions

Boarding gates close 25 minutes before flight departure for all flights. Please clear Security checks atleast 45 minutes before flight departure.

Booking Reference No. / PNR (JetKonnect booking reference) is the six letter code provided at the time of reservation. It should be entered in a format such as ABCDEF.

Guests need to print a copy of the boarding pass while performing a web check-in or can retrieve and print the same from our website before the travel date/time.

Guests are requested to please read the notes printed on the boarding pass carefully.

Web check-in is currently available:

  • For guests holding a confirmed, valid eTicket only.
  • For a group of maximum seven guests and a maximum of three segments per guest.
  • Anytime between 48 hours to 1 hour prior to flight departure.
  • For guests departing from an airport which is online with our check-in system. The list of cities and airports where Web Check-in is available can be seen in the drop down while using the Web Check-in facility.
  • During the check-in process, our Web check-in facility will display (easy identification) the Emergency exit and Non-Reclining seats.

Guests who check-in on Emergency seats are bound to govern by the rules of the Emergency exit seats as given below.

Guests traveling on Emergency exit row seats must:

  • Understand oral and written Hindi or English
  • Be able and willing to carry out evacuation procedures in the unlikely event of an emergency

Emergency seats are not allowed for:

  • Aged guests
  • Temporarily and permanently disabled guests
  • Visually / Speech impaired guests
  • Expectant Mothers
  • Guests under 15 years of age, including guests with infant
  • Guests requiring an extension seat belt to occupy a seat
  • Sick Guests

JetKonnect reserves the right to reseat guests already seated (checked-in using Web Check-in) on Emergency exit seats in order to comply with safety regulations.

Web check-in is currently restricted and not available for:

  • Infants and children - If an infant or a child is part of a group/PNR then all the guests will have to check-in at the airport and cannot check-in on the web.
  • Guests with waitlisted or open bookings.
  • Guests with special service requests such as wheelchairs, extra seats, visual and hearing impairment, unaccompanied minors, pets in hold or stretcher are not eligible for web check-in.
  • Staff travel, interline travel, codeshare flights, industry discount, upgrade vouchers and agents discount tickets.

Once the boarding pass is printed:

  • Please proceed to the check-in area with the printout of both the copies (Agent copy and Customer copy) along with a valid photo identification document (mandatory) for verification.
  • The Credit Card used to purchase the tickets will have to be produced at the time of check-in. If the holder of the Credit Card is not the guest, then the guest should possess the following:
    • A photocopy of both sides of the Credit Card, which will have to be self-attested by the credit card holder, authorising the use of the Credit Card for the purchase of the ticket.
    • This photocopy should also contain the name of the guest, the date of journey & the sector on which the journey is made.

The above document MUST be produced at the time of check-in. If the guest fails to comply with these conditions, JetKonnect reserves the right to deny the guest(s) from boarding.

If the guest has any check-in baggage, the bags will have to be presented along with a valid photo ID to our airport check-in counter well in advance of the boarding time.

While Web Check-in is recommended to guests with carry-on baggage. Guests carrying check-in luggage will have to report at the JetKonnect airport check-in counter at least 45 minutes prior schedule flight departure to tag their baggage.

All check-in timelines followed currently at the airport will be applicable for web check-in as well. In case guest has excess baggage to pay for, the Excess Baggage Slip used for other eTicketed guests will be issued.

After the guest has successfully completed Web Check-in, he/she cannot make the following changes online:

  • Guests cannot offload themselves through web check-in (online)
  • Cannot change the seat preference online
  • Web check-in application allows 7 guests and 3 segments per guest at a time from a single PNR. However if a PNR has multiple guests and segments, check-in on the web can be done for a single or multiple guests.
  • Guests booked on separate PNR’s have to do a web check-in for each guest separately.
  • Gate no-shows will be offloaded from the system during the Missing Guest Drill at the airport.
  • Web check-in is allowed for maximum three segments. If the guest is eligible for through and return; check-in for the onward or return sector, the guest will be able to web check-in.
  • Web check-in is allowed anytime between 48 hours to 1 hour prior to flight departure.
  • If the guest forgets his web check-in boarding pass on verifying his identity, a fresh boarding pass will; be issued at the counter outside the Airport or at the check-in counter.
  • After printing the boarding pass, if there is any delay or disruption, the boarding pass can be re-printed and; the revised timings will be reflected on the new boarding pass.

Changes can be made at the following JetKonnect touch points:

  • Airport Reservation / Curb side counter: Can cancel/offload or change seat preference. A new boarding pass will be issued against a photo id. All changes or re-check-in must be done D-2 hours. However if the guest wants to re check-in on the web, he/she has the option to do so.
  • 24 hour contact centre: Can cancel the check-in status i.e. off-load guest only. However if the guest wants to re check-in, he/she will have to do the same on the web again.

Please note that after any of the above changes, the previous boarding pass is invalid.

In the event a guest reports late, JetKonnect may have to reallocate their seat which may result in missing the flight. Reservations are subject to cancellation if the guest is not on board the aircraft at least 15 minutes prior to departure. All existing no-show rules, terms & conditions, cancellation & baggage rules and allowances apply.

If the guest does not report at the boarding gate D-15 then the guest will be offloaded from the flight as per the current procedure used at the airport. The guest will be liable for gate no show charges.

It is mandatory to produce a valid photo identification using the Web Check-in boarding pass for security clearance as well as for boarding. Valid photo identification - Official Government issued photo identification, Driving license, Election photo identification, Passport and Photo credit card.

Web Check-in is not available for traditional paper or TAT tickets. It is available for eTtickets only.
Proxy check-in is not allowed.
Any changes to the check-in status will have to be done by D-1 hour. Existing cancellation charges, no show; charges will be applicable.
For changes in the check-in status guest will have to produce his web printed boarding pass at the JetKonnect ticketing counter or check-in counter.
Guests will be treated as gate no shows at D-15 minutes.
Re-printing of a boarding pass is available on the web for a guest who has checked-in earlier through other check-in channels including tele check-in.

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